Terms and Conditions

Introduction

These Terms & Conditions (“Terms”) govern all moving, delivery, packing, storage, and related services (“Services”) provided by Wildrose Moving & Storage Calgary (“Wildrose Moving”, “we”, “us”, “our”). By booking a service, paying a deposit, or allowing our crew to begin work, you (“Customer”, “you”, “your”) agree to these Terms.

Booking, Estimates & Pricing

• Hourly moves are billed from departure of our warehouse to return, unless otherwise stated.

• Minimum charges may apply (time minimums, travel fees).

• Additional charges may apply for:

  • Packing materials

  • Extra labour or additional trucks

• Wildrose Moving reserves the right to adjust pricing if the scope of work differs from the information provided at booking.

Deposits, Payments & Cancellations

Deposits

• A deposit may be required to secure your booking.

• Deposits are non‑refundable but may be transferable at our discretion.

Cancellations

• Cancelling within 48 hours of the scheduled start time may result in a cancellation fee equal to 2 hours of labour.

Payments

• Payment is due immediately upon completion of the move.

• Accepted payment methods: credit card, debit, e‑transfer, or cash..

• Unpaid balances may incur late fees or collection actions.

Customer Responsibilities

You agree to:

• Provide accurate information about the move.

• Ensure safe access to all locations (parking, elevators, loading zones).

• Secure valuables, cash, jewelry, firearms, and sensitive items before the crew arrives.

• Pack items properly if you are doing your own packing..

Wildrose Moving is not responsible for items not packed securely by the customer.

Damage Policy

5.1 Furniture & Household Items

Wildrose Moving takes every precaution to protect your belongings. However:

• We are not liable for damage to items that are:

  • Pre‑damaged

  • Poorly assembled

  • Made of particle board or fragile materials

  • Not packed properly by the customer

• Maximum liability is limited to $0.60 per pound per item, unless upgraded coverage is purchased.

Inventory, Lost Items & Claims

• Claims must be submitted in writing within 7 days of the move.

• Failure to report within this timeframe voids the claim.

Safety & Crew Rights

Our movers may refuse service if:

• Conditions are unsafe

• Items exceed safe lifting limits

• Illegal or hazardous materials are present

• The customer behaves aggressively or disrespectfully

Wildrose Moving maintains a zero‑tolerance policy for harassment or unsafe environments.

Liability Limits

Wildrose Moving & Storage provides Released Value Protection at $0.60 per pound per item. This is the maximum coverage unless the customer upgrades to Full Value Protection before the move.

• Standard Coverage: $0.60 per lb per item.

• Optional Upgrade: Full Value Protection (repair, replace, or reimburse at Wildrose’s discretion).

• High‑Value Items: Must be declared in writing; undeclared items default to standard coverage.

• Exclusions: Fragile items not packed by Wildrose, particle‑board furniture, plants, perishables, cash, jewelry, collectibles, and pre‑existing damage.

• No Liability For: Weather delays, road conditions.

• Claims: Must be submitted in writing within 7 days.

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Privacy & Communication

By booking with us, you consent to:

• Receiving calls, texts, or emails related to your move

• Storage of your information for scheduling and billing purposes

We do not sell or share your information with third parties.

Amendments

Wildrose Moving may update these Terms at any time. The most recent version will always be posted on our website.